Frequently Asked Questions
אילו טיפולים אתם מציעים?
אנו מציעים שני סוגי טיפולים. טיפול אחד באורך 20 דקות, וטיפול אחר באורך 45 דקות.
האם ניתן לבצע הזמנה לחמאם ללא טיפול?
האם ניתן לבצע הזמנה עבור אורח\ת אחד\ת בלבד?
הזמנות לאורח\ת אחד\ת ניתן לבצע על בסיס מקום פנוי בלבד.
האם יש מגבלת גיל בכניסה לחמאם?
הכניסה לחמאם מותרת מגיל 18 - כניסת אורחים עד גיל 18 אפשרית בליווי מבוגר בלבד ובתיאום מראש.
האם עובדים בחמאם מטפלים וגם מטפלות?
בחמאם עובדים מטפלים ומטפלות.
האם הכניסה לנשים בהריון אפשרית?
לצערנו, הכניסה לנשים בהריון אסורה, ואינה מומלצת לנמצאות בתהליך להרות.
אנו זוג דתי ומעוניינים במטפל ומטפלת, ובטיפולים בהפרדה. האם אפשרי?
האם טיפולי הזוגות מתבצעים באותו הזמן ובאותו החדר?
בחמאם ישנן ארבע מיטות שיש מחוממות לטיפולים. שתי מיטות במפלס העליון, ושתי מיטות במפלס התחתון. בניגוד לנהוג באתרי ספא, אין בחמאם חלוקה לחדרי טיפול. החמאם כולו עומד לרשות אורחי כל הזמנה בנפרד ובאופן פרטי.
האם החמאם מיועד רק לזוגות, או שאפשר לבצע הזמנה גם לשלושה אנשים למשל?
חלק גדול מההזמנות בחמאם גטאס הינן לזוגות, אבל ניתן בהחלט לבצע הזמנות לקבוצות, החל מ-3 ועד ל- 20 אורחים\ות.
ביצענו הזמנה ורצינו לדעת למה לצפות ביום הטיפול. תוכלו לספר לנו מעט?
ניקח לדוגמא הזמנה לזוג.
איפה ניתן להחנות את הרכב, והאם יש לכם חניה ללקוחות?
בעכו העתיקה ישנם מספר אזורי חניה מוסדרים. חלקם בחינם וחלקם בתשלום.
מה מדיניות הביטולים שלכם?
האם ניתן לרכוש את הטיפולים שלכם כשוברי מתנה?
ניתן לרכוש את החבילות שלנו כשוברי מתנה.
What treatments do you offer?
Both treatments are performed on heated marble beds, and include a traditional full-body scrub using natural olive oil soap.
Can I make a reservation without booking a treatment?
It is not possible to place an order without choosing a treatment.
Can I make a reservation for one guest only?
Reservations for one guest can be made based on same day availability.
In view of the way reservations work at Ghattas Bathhouse, and since we privately reserve the whole bathhouse for each reservation, a minimum of 2 guests are required to make a reservation in advance.
If you wish to make a reservation for one guest, you are welcome to contact us and ask to include your name on a waiting list for the desired day. We will be sure to update you if there is availability on the requested day. We are likely to contact you a day before the desired reservation day, or even on the same day. Therefore, this option is suitable for guests who are already in Akko (Acre), and those who can arrive at the hammam on a fairly short notice.
Is there an age restriction?
- Entry to the hammam is for persons 18 years of age and older. Any guests under 18 years of age require adult supervision and consent to receive treatments.
Do you have male and female massage therapists?
By default and except in special circumstances, treatments are performed by a male and a female massage therapist for each reservation. You can request two male or two female massage therapists for your reservation (48 hours in advance), and we will do our best to make the arrangement when possible.
I am pregnant. Can I enjoy the bathhouse?
Entry for pregnant women is prohibited, and is not recommended for those who are in the process of conceiving.
Where can I park the care, and do you have parking for guests?
The Lighthouse parking lot is a free of charge (updated: October 2020), and is the closest to Ghattas Bathhouse.
Important note: The lighthouse parking lot is very popular. Therefore, it is to be expected that the parking lot will be fully occupied from Thursdays afternoon until Saturdays evening every weekend, as well as on holidays of all religions, and on days when special events are held in Acre.
Old Acre is a paid parking lot. The cost is 20 NIS per car, for a full parking day (updated: October 2020). You can also pay the parking fee with the Pango app.
To navigate to the Old Acre parking lot, choose Waze or Google Maps
The eucalyptus is a paid park lot (blue-and-white parking fees apply).
To navigate the eucalyptus parking lot, choose Waze or Google Maps
The moat parking lot is a free of charge (updated: October 2020).The parking lot is located about 1,200 meters from the hammam (about 15 minutes walk).
To navigate to the moat parking lot, choose Waze or Google Maps
You can park along the western promenade (blue-and-white parking fees apply). Parking distance from Ghattas Bathhouse depends on the actual parking location (between 12 and 20 minutes walk).
Do couples have their treatments at the same time and in the same room?
We are a religious couple and are interested in a male and a female massage therapists, and having our treatments in separation. is it possible?
Is the hammam only for couples, or can an order be made for three guests for example?
We made a reservation and wanted to know what to expect at the hammam. Can you tell us a little?
- It is recommended to arrive about 15 minutes before your reservation time.
- Upon entering the lobby you will be welcomed by the reception staff, asked to have a seat, and offered cold water and Tamarind juice.
- Since the cellular reception in the Old City is limited, we will be happy to give you the WiFi password.
- You will be presented with a health declaration form to fill out, and depending on your answers, you may be asked additional questions for the purpose of adapting your treatment and stay in the hammam to your health condition.
- At this stage you will be invited to enter the hammam, and you will be asked to go to the changing room to change clothes (to your swimwear/swimsuit).
- In the changing room you will also find personal towels. The towels should be left in the changing room to be used after you shower, at the end of your stay.
- When you exit the changing room, the massage therapists will be waiting for you, and will ask you to sit next to the sinks on the lower level, in order to wash your body with water splashes from traditional bathing bowls.
- You will then be asked to enter the wet sauna for about five minutes.
- The wet sauna steam fills the skin pores with moist heat and expands them, thus greatly helping to cleanse the skin and remove dead skin cells during the scrub and massage.
- When you leave the wet sauna, you will be asked to go up to the upper level to start the treatment.
- The massage therapists will help you to lie on the warm marble beds comfortably, and place personal cloth sheets on the marble bed and pillows under your neck and knees, to make it comfortable for your on the marble bed. The first part of the treatment begins when you are lying on your stomach.
- At this stage, the treatment begins, during which your body will be covered in clouds of natural olive-oil soap foam, using a traditional lathering technique, followed by a skin scrub with a natural loofah, and a massage (according to your chosen treatment). During the treatment, the foam clouds are washed with splashes of hot and cold water.
- In the second part of the treatment you will be asked to "turn over" and lie on your back. The treatment continues similar to the first part, with foaming, scrubbing and massage, and ends with a massage to the neck and scalp.
At the end of the treatment, the massage therapists will assist you in sitting on the treatment bed for a minute, then get off it safely, and will accompany you to the Jacuzzi.
- After entering the Jacuzzi you will be served cold water and Tamarind juice for refreshment, and will also be reminded to enjoy the dry sauna and the hot marble slab, located in the center of the lower level. For your convenience, the massage therapists will also spread your personal cloth sheets on the hot slab. When you reach the stage where you want to enjoy the slab, the sheets will already be warm and pleasant to the touch.
- While you enjoy the Jacuzzi, the massage therapists will leave the compound, and the entire hammam will continue to be yours privately until the end of your reservation (the two hours).
- Towards the end of the reservation, you can enter the changing room to take a shower and change clothes.
- When you leave the changing room, remember to check the compartments so as not to forget clothes and personal belongings.
When you return to the lobby, a seating area with refreshments that includes fruit and cookies awaits you, and we will offer you hot and cold drinks.
What is your cancellation policy?
In case of any cancellation or change in your reservation, please update us: